Accordion Lights · Documents
Payment and refund terms
The entry fee amount, payment currency and the deadline for a full refund are stated in the Regulations of the competition for which the application is submitted. The fee is refunded in full if the application is withdrawn before the deadline stated in the Regulations. After that deadline the fee is not refunded, except where the competition is cancelled or the fee was paid twice.
Amount and payment procedure
The fee amount and currency depend on the competition, discipline and category. They are stated in the competition Regulations and on the application page. The fee is paid per application unless the Regulations provide otherwise. The fee is payment for organising and holding the competition, not for a prize place.
- Where to pay. Only to the bank account of DEMUSIC.ONLINE LLP using the details on the «Company details» page.
- Payment reference. «Entry fee, competition name, participant's full name».
- Proof of payment. Attach the receipt, payment order or slip to the application. On a screenshot, hide everything except the amount, date, recipient and payer's name.
- Currency. Payment is accepted in the currency stated in the competition Regulations, to the corresponding account of the LLP listed on the «Company details» page.
- Fees. Fees of the sending bank and intermediary banks are paid by the payer: the full amount must be credited to the account.
- Discounts and reduced fees. Granted only if provided for by the competition Regulations, in the manner stated there. Send the supporting document to accordionlights@gmail.com at the time of payment. A discount cannot be combined with other promotions and promo codes unless the Regulations provide otherwise.
- Confirmation. The Organiser confirms receipt of the application by showing a notice of successful payment on the website.
When the fee is refunded
| Situation | Refund |
|---|---|
| Application withdrawn before the full-refund deadline stated in the Regulations (if no deadline is stated — before the end of applications) | 100% |
| Competition cancelled or not held through the Organiser's fault | 100% |
| Fee paid twice or in excess | The excess in full |
| Organiser refused admission for reasons not related to a breach of the Regulations | 100% |
| Competition postponed due to force majeure, participant does not agree with the new date | 100% |
| Competition date postponed by more than 30 days or terms significantly worsened, withdrawal within 7 days of the notice | 100% |
| Withdrawal after the full-refund deadline (assessment started) | Not refunded |
| Disagreement with the Jury's decision | Not refunded |
| Disqualification for breaching the Regulations, incorrect email, inaccessible materials | Not refunded |
These terms do not limit consumer rights established by the legislation of the Republic of Kazakhstan.
How to request a refund
- Send an email to accordionlights@gmail.com with the subject «Fee refund» and the competition name. State the participant's full name, the date and amount of payment, attach proof of payment and the refund details. For a minor, the legal representative writes.
- The Organiser confirms receipt of the request within 3 working days.
- The money is returned within 10 working days of receiving the request, to the same account from which the payment came, or to other details by agreement.
- Bank fees for the refund in 100% cases are paid by the Organiser. The time it takes to reach your account depends on the bank.
Contacts
DEMUSIC.ONLINE LLP, BIN 230140040554. Email: accordionlights@gmail.com. Phone: +7 902 003 75 69. Registered address: 13/1 Al-Farabi Ave., Almaty, Republic of Kazakhstan.
This is a translation; in case of discrepancies, the Russian version prevails.